Strategic Solutions

MAINTENANCE, REPAIR, SUPPORT PLAN FOR ITEMS SOLD VIA "CATALOGUE" TO STATE OF TEXAS QUALIFIED PURCHASERS

All components and equipment sold by Strategic Solutions, Inc. to the State of Texas are warranted for a minimum of one year (and many of our manufacturers warranty their equipment for longer).

The primary avenue for maintenance and repair of our equipment is via the original manufacturers warranty. This is due to Strategic Solutions being a reseller/manufacturers representative for many different manufacturers.

For all equipment in need of maintenance or repair the following procedures will be used:

Computers (PC's) both portable and desktop will be sent to the original manufacturers repair facility for repair. This includes associated computer peripherals including modems, monitors, keyboards, etc.
Mission critical equipment (especially communications gear) like Multiplexers, switches, file servers, routers, etc. will either be repaired on site or will be shipped back to the original manufacturer for repair. If the equipment needs to be shipped back for repair then loaner equipment of like performance and specifications will be made available until the States' equipment is repaired and returned. The decision to repair mission critical equipment on site or at the factory repair center (and loaner gear provided) will be made jointly by the "end user" and the original manufacturer in consultation with each other.
All our Manufacturers have committed to Strategic Solutions to maintain supplies of repair parts for equipment sold to the State of Texas for a period of at least three (3) years after receipt of the original equipment by the State. NOTE: if applicable the receiving agency MUST fill out and return to the manufacturer all warranty registration material within 30 days of receipt of the equipment.

PROCEDURE:
FOR EQUIPMENT IN NEED OF REPAIR PLEASE CALL STRATEGIC SOLUTIONS. DESCRIBE THE PROBLEM, GIVE US THE PRODUCT DESCRIPTION AND PART NUMBER, GIVE US THE SERIAL NUMBER AND THE END USERS' NAME AND PHONE NUMBER. WE WILL CONTACT THE MANUFACTURER AN ISSUE A RETURN AUTHORIZATION NUMBER (RMA) AND THE ADDRESS TO SHIP THE EQUIPMENT TO FOR REPAIR. IF THE EQUIPMENT IS MISSION CRITICAL WE WILL PUT THE END USER IN TOUCH WITH THE REPAIR/SUPPORT TEAM AT THE FACTORY AND TOGETHER THE END USER AND THE FACTORY WILL DETERMINE WHETHER TO REPAIR ON SITE OR VIA SHIPPING THE GEAR TO A REPAIR CENTER.

Customer Support Statement:

All products offered by Strategic Solutions provide various levels of maintenance programs and product warranties. Warranty can vary from one a
year minimum to a standard five year warranty depending on the manufacturer. Maintenance programs are also available from four (4) hour response time to Next Business Day support. Strategic Solutions commits to our customers to offer an appropriate maintenance program to meet the customer's requirements. Any questions regarding warranty or optional maintenance programs should be directed to Mike Eitelman at Strategic Solutions, Inc. at 512-343-6323 ot toll free at 877-614-5691. The hours of operation are Monday through Friday 8:00AM to 6:00PM CST.